Terms and Conditions for Zento Event (updated 9th June 2020)

The zentoevent.com website (‘the Website’) is operated by Zento Ltd (registered in England under number 10286786) with our registered office at 6 Chilworth Close, Nuneaton, CV11 4XE, UK (‘Zento’, ‘we’ or ‘us’).

These terms and conditions consist of:

(a) the general terms and conditions here and set out in Section A that apply to your access, browsing, use and participation in the Website (and by so doing you will be treated as having accepted these terms and conditions) as well as any other activity (including entering events and/or purchasing any merchandise) via the site (‘General Terms’); and

(b) the terms and conditions set out in Section B that apply, in addition to the General Terms, if you would like to register for and participate in any events (‘Event Terms’); and

(c) the terms and conditions set out in Section C that apply, in addition to the General Terms, to any order or purchase of merchandise via the Website (‘Sales Terms’)
which together are referred to as the “Agreement”.

Please do not access or browse the Website if you do not accept the terms of the Agreement. They apply in addition to our Privacy & Cookie Policy.

Section A – General Terms

1. Accessing the Website

1.1 We do not charge for access to and use of the Website.

1.2 You may be required to register in order to access certain features on the Website. Please refer to the Event Terms and our Privacy & Cookie Policy for details regarding how we use the information that you provide to us.

1.3 We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.

1.4 You are responsible for making all arrangements necessary for you to have access to the Website. You are responsible for configuring your information technology, computer programs and platform in order to access the Website. You should use your own virus protection software.

2. Monitoring and Moderating

2.1 Please be aware that we have no obligation to (and do not always exercise) editorial control over comments or other information that users post to the Website and such information does not necessarily reflect our views.

2.2 Notwithstanding clause 3.1, we reserve the right to monitor and/or moderate all user comments and to remove all or part of any which we consider in our absolute discretion to be offensive or otherwise in breach of this Agreement. We may also make alterations to user postings at any time and at our discretion.

3. Intellectual Property Rights

3.1 We are the owner or the licensee of all intellectual property rights in and relating to the Website, the material (including all logos, text and graphics) published on the Website and the software used to operate the Website. These works are protected by copyright and other intellectual property rights around the world. All such rights are reserved.

3.2 You may print off one copy, and may download extracts, of any page(s) from the Website for your personal reference and to draw attention of others within your organisation to material on the Website.

3.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in accordance with clause 3.2 in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

3.4 The status of Zento (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.

4. Content

4.1 The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

4.2 Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up-to-date.

5. Disclaimer and Liability

5.1 Nothing in the Agreement shall limit our liability for fraud or for death or personal injury caused by our negligence or in relation to any other liability which cannot be excluded or limited by law.

5.2 Subject to clause 5.1 and other than as stated in this clause 5 or the Sales Terms, all implied terms, conditions or warranties are hereby excluded to the fullest extent permitted by law.

5.3 Whilst we make every effort to ensure the availability and accuracy of the Website and any content, we do not warrant that the availability of the Website will be uninterrupted or that the Website and any materials or services accessible via the Website will be error or omission free.

5.4 We do not accept any responsibility for any use made of the Website and we shall not be liable:

(i) in any circumstances for any loss of profits, loss of sales or revenue, loss of or damage to goodwill, loss of customers, loss in connection with third party claims, or any indirect, special or consequential loss (even if the party concerned has advised of the possibility of such loss);

(ii) for any failures, interruptions, delays or other matters of a similar nature arising out of circumstances beyond our reasonable control;

(iii) for any other loss suffered in connection with the use of the Website or any content to the fullest extent that we may exclude or limit such liability under applicable law.

5.5 Subject to clauses 5.1 to 5.4 above, our liability under or in connection with the Agreement and the Website is limited to the greater of (i) an amount equal to 100% of the amounts paid by you to us; or (ii) £100 (one hundred pounds sterling).

5.6 Different limits and exclusions apply if you purchase merchandise from the Website. Please refer to the Sales Terms.

6. Your Personal Information

6.1 Please see the Event Terms and our Privacy & Cookie Policy for details of how we process your personal details and how we use cookies on the Website.

7. Linking To The Website

7.1 You may link to any relevant page of the Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You not, however, establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

7.2 You must not establish a link from any website that is not owned by you.

7.3 The Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

8. Variations And Waivers

8.1 We may revise the terms of the Agreement at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in this Agreement may also be superseded by provisions or notices published elsewhere on the Website.

8.2 If we fail, at any time, to insist upon strict performance of any of your obligations under any of the terms of the Agreement, or if we fail to exercise any of the rights or remedies to which we are entitled under the Agreement, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

8.3 We will not be liable to you for any breach of the Agreement that arises because of any circumstances which we cannot reasonably be expected to control.

8.4 No term of the Agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to this agreement.

8.5 If there is a conflict or inconsistency between any provision contained in our General Terms and the Event Terms and/or the Sales Terms, except where provided to the contrary, to the extent of the conflict or inconsistency the following order of precedence shall apply:

(i) if you are purchasing merchandise, the Sales Terms will take precedence; and

(ii) if you enter an event, clause 5 of these General Terms will prevail and the Event Terms will take precedence over all other clauses of the General Terms.

9. Law

The Agreement is governed by English law. You agree to submit to the exclusive jurisdiction of the English courts provided that nothing in this clause will prevent us from taking any action in any court that has jurisdiction over you.

10. Complaints

10.1 If you have any complaint about any content on the Website please see contact details below.

10.2 Your complaint will be dealt with in accordance with our internal moderation and take-down policy and guidelines in place from time to time. We will use reasonable endeavours to respond to you in a timely manner.

10.3 We reserve the right to terminate your registration and access to the Website if we suspect any misuse of our complaints procedure.

11. Contact

Should you wish to contact us regarding the Agreement please use the following:
By Email – team(at)zentoevent(dot)com
By Phone – 0333 7722 181 or from outside the UK: 0044 333 7722 181

Section B – Event Terms

1. Event Entry

1.1 By entering an event you are agreeing to abide by the Event Terms as well as the General Terms and the terms set out on the relevant event web page of the Website.

1.2 Entries to events are non-transferable. Participation in the event is personal to you; you are strictly prohibited from swapping, selling or transferring or offering to sell, swap or transfer the place in the event.

1.3 To enter an event you must be 16 years of age or older on the date you commence participation in the event.

1.4 Where relevant event entry closure is determined and announced when event participation reaches the stated capacity or a pre-set date. This will be stated on the event web page of the event in question.

2. Third Party Events

2.1 Zento allows third party event organisers (‘Promoter’ or ‘Promoters’) to setup an online event registration service on the Website and to then promote and sell entries to their event(s). Unless stated on the event page Zento is not the event Promoter and as such is not responsible for the events or content published by Promoters on the Website.

2.2 For third party events Zento will collect the event fees on behalf of the Promoter and deduct all applicable services fees from the event registration fees and then pass the remainder along to the Promoter after an agreed period. Zento reserves the right to withhold funds (a) should Zento determine it to be necessary for the processing and settlement of all refunds, disputed charges, chargebacks, complaints, allegations of fraud, and other discrepancies and (b) as otherwise permitted pursuant to this Agreement. Zento will not transfer any money to the Promoter if an event is cancelled.

2.3 The Promoter will set their own terms and conditions for their events. Each Promoter’s terms and conditions and refund policy is the sole responsibility of the Promoter. Zento has no influence regarding this information. It is the duty of the Promoter to ensure the validity of this information. A Promoter’s terms and conditions will not supersede the terms of this Agreement.

2.4 Zento allows for Promoter to insert links to other internet websites or resources. Because Zento has no control over such websites and resources, you agree that Zento is neither responsible or liable for nor endorses any external content available on such websites or resources and that Zento is not responsible or liable for any consequences arising from the usage or reliance of any such websites or resources.

2.5 All enquiries regarding any events listed on the Website should be directed to the Promoter detailed on each event page. Zento is not liable for Promoter insolvency or for the failure of an event or third-party costs you might incur for the purposes of participation in their event.

2.6 Zento is not liable for any injury of life, body or health, based on a violation of duty in delivery of an event by a Promoter, its legal agents or its vicarious agents.

3. Event Fees And Cancellation

3.1 You must pay the event entry fee at the time of entering the event.

3.2 All event entry fees are non-refundable, and cannot be deferred towards a future event, nor can an entry be transferred from one event to another. Your entry is finalised as soon as you have completed the event entry process.

4. Participation Is At Your Own Risk

4.1 You are responsible for ensuring that you have undertaken any necessary preparation and training to enter and participate in any event. Entry and participation in events is at your own risk. You warrant to us that you are sufficiently fit and healthy to participate in the event unaided and in accordance with the Agreement. If you are in any doubt we recommend that you seek medical advice.

4.2 You will be required to confirm your acceptance of these terms and the disclaimer when entering each event.

5. Event Completion

5.1 You will be treated as having completed the event if you submit the required evidence of your completion of the event to us or our partner websites or apps by the date specified. Examples of the required evidence are stated on each event web page. Any question as to whether sufficient evidence is provided will be determined solely at the discretion of Zento.

5.2 The deadline for completing each event and the submission of evidence in accordance with clause 5.1 may be fixed. If Zento do not receive your evidence by the date specified, you may not be eligible for any rewards (if any) and you participation will not be recorded on the Website.

6. Personal Information

6.1 For the purposes of this section, personal information includes any data or information about you that is described as ‘personal data’ and/or ‘sensitive personal data in the Data Protection Act 2018 (which includes your name, photos, medical data and other information about you (‘Personal Information’). References to our partners includes our sponsors, advertisers, charities and any other third parties with whom we may work in connection with the operation of the Website and the organisation and promotion of virtual events.

6.2 You agree that the Personal Information relating to you can be stored, used by us and our partners in connection with the organisation, staging and administration of the event.

6.3 You agree that the Personal Information relating to you may be anonymised and the anonymised data may be used by us and our partners in connection with the compilation of statistical information.

6.4 You agree that your name, image and contact details can be used by us and our partners for the purposes of the promotion and marketing of events and the Website; adding you to a mailing list to keep you informed about any future events and services which we believe you might be interested in; forwarding of promotional and marketing material in respect of similar events and/or other community based activities organised by us and/or our partners.

6.5 For further information regarding Personal Information including how to opt out of marketing and other communication you should refer to our Privacy & Cookie Policy.

Section C – Sales Terms

Please Read These Terms Carefully. In Particular, Please Note Your Rights To Change Your Mind And Cancel Described In Clause 7 And Our Liability To You Described In Clause 10.

1. These Sales Terms

1.1 These are the Sales Terms on which we supply merchandise to you, whether these are goods or services or digital content. These Sales Terms apply in addition to the General Terms of this Agreement.

1.2 Please read these terms carefully before you submit your order for any merchandise to us. These terms tell you how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Our Contract With You

2.1 Your order is an offer to purchase our merchandise. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.2 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the merchandise. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified or for any other reason.

2.3 The Website is primarily for the promotion of our merchandise in the UK and Ireland. Orders for deliveries outside the UK and Ireland may incur additional fees and be subject to further terms.

3. Our Merchandise

3.1 The images of the merchandise on the Website are for illustrative purposes only. Although we make every effort to present the merchandise well, we cannot guarantee that the colours displayed on your device accurately reflects the colour of the products. Your product may vary slightly from those images.

4. Your Right To Change Your Order

4.1 If you wish to make a change to merchandise you have ordered please contact us. We will let you know if the change is possible.

5. Supplying Merchandise To You

5.1 The costs of delivery will be as displayed on the Website.

5.2 We will deliver merchandise to you as soon as reasonably possible and in any event within 10 days after the day on which we accept your order.

5.3 If our supply of the merchandise is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any merchandise you have paid for but not received.

5.4 The merchandise will be your responsibility from the time we deliver the product to the address you gave us. You own the merchandise once we have received payment in full.

6. Price And Payment

6.1 Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, errors may occur. If we discover an error in the price of any merchandise which you have ordered, we will inform you of this as soon as possible and give you the option of either re-confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the merchandise, you will receive a full refund.

6.2 Where applicable, prices are inclusive of VAT. All prices are based on GBP Sterling (£). Delivery costs will be charged in addition and such additional charges are clearly displayed where applicable.

6.3 You must pay for the merchandise before we dispatch it. We will not charge your credit or debit card until we dispatch the merchandise to you.

7. Your Rights To Cancel

7.1 For most merchandise bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are not affected by the terms offered.

7.2 You may cancel your order (or any part of it) and return your merchandise for any reason before dispatch or within 14 days after the date of delivery by calling us on +44 (0)333 7722 181 or sending us an email to team(at)zentoevent(dot)com.

7.3 You will lose your right to cancel after the expiry of the 14-day period referred to in clause 7.2 (this does not affect your rights if there is any problem with the merchandise, in relation to which please see clause 8 below).

7.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

7.5 In relation to merchandise delivered to you, you may need to take delivery of the merchandise before you can cancel your order if we have arranged for delivery of merchandise before we receive your notice of cancellation. This does not affect your rights under this clause and clause 9.

7.6 When you change your mind and notify us as described above, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any deductions as described in this clause 7. Where you cancel the entire order, we will also refund the standard delivery charges paid (if any), or an amount equal to those charges if you elect to use a more expensive delivery method. We will pay the refund within 14 days after the day if you notified us to cancel your order, where you have not received the merchandise (and the merchandise have not been sent to you); or we receive the merchandise you returned to us, where you are in receipt of the merchandise.

7.7 You must arrange for the return of the merchandise as soon as possible and in any event not later than 14 days after the day on which you cancel your order. You will be responsible for the cost of returning the merchandise.

7.8 You must not use the merchandise (except to the extent reasonably necessary to inspect and examine it) and take care of it while it is in your possession. We reserve the right to make a deduction from the amount of any refund for loss in value of the merchandise returned where the merchandise show signs of unreasonable use.

8. Faulty Merchandise

8.1 If there is any problem with your merchandise, or if it is defective or damaged you must notify us as soon as is reasonably possible. Claims may be reduced or rejected if we have not been given an opportunity to put matters right.

8.2 In addition to the right to cancel an order as described in clause 7, if there is a problem with your order or the merchandise you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please contact us using the contact details specified in clause 7.2.

9. Our Rights To End The Contract

9.1 We may end the contract for the purchase of merchandise at any time by writing to you if you do not make any payment to us when it is due; or you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the merchandise; or you do not, within a reasonable time, allow us to deliver the merchandise to you or collect them from us.

9.2 If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for merchandise we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. Our Liability To You

10.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2 We only supply the merchandise for domestic and private use. To the extent not prohibited by law we will have no liability to you if you use the merchandise for any commercial, business or re-sale purpose, for any loss of profit, loss of business, business interruption, or loss of business opportunity; or for loss which is not foreseeable as described in clause 10.1; or for loss which arises when we are not at fault or in breach of the Agreement.

10.3 As a consumer, you may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in the Agreement is intended to limit your legal rights as a consumer.